Help

I can't complete the sign up

We are aware of an issue with some users unable to sign up when they enter their licence details. If you get a message saying ‘Oops something went wrong’ after you entered your learner licence details, try signing up through the web browser (Chrome, Safari or Microsoft Edge). We apologise for any inconvenience while we get this bug fixed.

How do I sign up for Drive?

Signing up for Drive is easy. Just click on the ‘Sign up’ button at the top right of your screen. All you’ll need to provide is your name, email, date of birth and password.

When I try to log in, I see a message saying “We can’t find a match for that email address and password. Please double-check and try again.”

If you see this message, one of three things has happened:

• You’ve tried to log in with the wrong email address. If you have several email addresses, try logging in with a different one.
• You’ve entered the wrong password. Try again, being extra careful with your spelling. Don’t try too many times, however, or you may get locked out of your account.
• You haven’t successfully signed up yet. You might try signing up again – we’ll tell you if you already have an account.

In rare cases, it might be a bug. You can get in touch using our contact form and our technical team will help you out.

Contact form

I want to change the email address I use to log into Drive.

Due to emails being the unique identifier for accounts, changing the email address effectively means we need to create a new account and migrate all existing progress from the old account to the new one. We can certainly do this. However, if you haven’t made much progress, it would be simpler for you to create a new account with the new email address and delete the old account.

If you want to change or update the email address associated with your account please get in touch using our contact form and we’ll sort it out for you.

Contact form

I get an error when I try to sign up to Drive through Facebook

If you get an error that says “Facebook sign up failed”, it probably means you’ve tried to sign up with Facebook but don’t want to share your email address or date of birth.

You can’t sign up to Drive unless you tell us your email address and date of birth. We need this information to give you the best possible experience, and to make Drive a better resource for other young drivers.

If you decide you’re happy to tell us your email address and date of birth, and want to sign up through Facebook again, follow these steps:

1. Go to the App settings page on Facebook.
   Facebook App settings
2. Find the Drive icon and remove it by selecting the ‘X’. It will look like this:
   
   
3. Return to Drive.govt.nz and refresh your browser.
4. Sign up again through Facebook. When it says ‘Drive will receive: your public profile and email address’, select ‘Continue’.

If you’re still having problems, get in touch using our contact form.

Contact form

I can't complete the sign up

We are aware of an issue with some users unable to sign up when they enter their licence details. If you get a message saying ‘Oops something went wrong’ after you entered your learner licence details, try signing up through the web browser (Chrome, Safari or Microsoft Edge). We apologise for any inconvenience while we get this bug fixed.

I can’t find the road code on the Drive Go app

Drive Go has been designed to help young people learn to drive once they have their learner licence. The app teaches you the practical skills you need to be a safe and confident driver. It allows you to track your drive, monitor progress, and prepare you for the restricted and full driver tests.

The best way to prepare for the learner licence test is by working your way through the Drive Road Code on the Drive website. Our road code contains chapter tests at the end of each section. These are like mini practice tests and a great way to check you’re on the right track.

Drive Road Code

I can’t find Drive Go in the App Store or Google Play Store

Drive Go is only available in New Zealand as it tracks your in-car location, speed and distance travelled using GPS sensors in your mobile device.

The following links have information on how to change your country.

App Store country settings
Google Play country settings

Can I delete a drive?

The functionality isn’t currently available, but we’re considering adding it in future.

The loading screen freezes after updating

Do you have animations disabled at your device’s system level?

If that’s the case, then the final animation loop end will never happen, and the screen won’t advance.

To enable / disable animations:

iOS

1. Open Settings > Accessibility > Motion
2. To turn off animations, ‘Reduce Motion’ should be selected (shows green)
3. To turn on animations, ‘Reduce Motion’ should not be selected (shows grey)
4. Relaunch Drive Go app.

Android

1. Open Settings > Accessibility > Visibility enhancements
2. To turn off animations, ‘Remove animations’ should be selected (shows green)
3. To turn on animations, ‘Remove animations’ should not be selected (shows grey)
4. Relaunch Drive Go app.

If you're still having problems, get in touch using our contact form.

Contact form

I’ve spotted a mistake on the Drive website.

Drive was built using input from professional driving experts, but everyone makes mistakes. If you’ve spotted an error or something you disagree with, let us know!

You can get in touch using our contact form.

Contact form

How do I book my learner licence test? 

If you are 16 years old and have learned the New Zealand road code, go to a driver licensing agent to make your application to sit a theory test.

You’ll need to:

• fill in an application form
• provide proof of your identity
• pass the eye test (you can do this at an optometrist too)
• let the agent take your photo and signature
• pay the application and test fees.

Learner licence application process

When can I book my restricted licence test?

You can book your test before you apply for your restricted licence, however you must be over 16½ years old to sit your restricted licence and have had your learner licence for at least six months.

Restricted licence application process

How can I book or change my practical test booking?

The easiest way to book or change most practical test bookings is online. You’ll need your driver licence number. If there is less than two full working days until your test, you will also need a Mastercard or Visa debit or credit card to pay the reschedule fee.

If you can’t change the booking online, you will need to call 0800 822 422 or go into a driver licensing agent.

Book a practical driving test online
List of driver licensing agents

How do I convert my overseas driver licence to a New Zealand driver licence?

Information on how to convert your overseas driver licence to a New Zealand driver licence is available on the Waka Kotahi NZ Transport Agency website.

Converting to a New Zealand driver licence