Last updated: 22 March 2023
Privacy Act 2020
We do not collect personal information about you on Drive unless you choose to give it to us.
The amount and type of information we will collect from you depends on:
The table below sets out the kind of information we may collect and when we will collect it:
|Information collected from you||When we will collect it||Where we collect it|
|Name||When you register an account or submit an order for Drive Community resources||Website and mobile app|
|Preferred name||When you register an account or submit an order for Drive Community resources||Mobile app|
|Email address||When you register an account or submit an order for Drive Community resources||Website and mobile app|
|Date of birth||When you register an account||Website and mobile app|
|Gender||If you choose to provide this when you register an account||Mobile app|
|Phone number||If you choose to provide this when you register an account, and when you submit an order for Drive Community resources||Website|
|Address||If you choose to provide this when you register an account, and when you submit an order for Drive Community resources||Website|
|Organisation you work/volunteer for||If you are a Community Provider of driver education classes, when you submit an order for Drive Community resources||Website|
|Drivers licence stage (eg learners, restricted, full)||When you register an account, if you have a current New Zealand driver licence||Website and mobile app|
|Drivers licence number||When you register an account, if you have a current New Zealand driver licence||Website and mobile app|
|Drivers licence version number||When you register an account, if you have a current New Zealand driver licence and you choose to provide this||Mobile app|
|Drivers licence issue date||When you register an account, if you have a current New Zealand driver licence||Mobile app|
|Driving tracking information||During a driving session when you are logged into Drive and opt to save the tracking data from that drive||Mobile app|
|Other information provided in answers to questions||You may voluntarily include personal information about yourself in answers to questions we ask you while you are using the website or Drive Go app||Website and mobile app|
When you register for an account, you will be able to click the ‘why’ button alongside each information field in your account settings to see why we are asking for certain information, and decide whether or not to provide us with that information.
You may register for an account using your Facebook, Google or Apple account. This is called social login. When you use social login, you are authorising the social network to send us your name and email address. We do not collect any other information from your social media account, nor will we share any information about you with the social network.
If you create your Drive account using your Apple ID, Apple gives you the option to hide your personal email address from Drive. If you choose this option, Apple will share a uniquely-generated address with Drive instead of sharing your personal email address. This is called a private relay email address. To view the private relay email address associated with your Drive account, go to your Apple device’s account settings.
You can see what information we hold about you on your user dashboard, and you can correct that information at any time. We request that you keep this information up to date. If you have any trouble accessing or correcting this information, please contact us at firstname.lastname@example.org or 0800 772 284.
To make it faster and easier for you to provide us with the information required to register for the Drive Go app, you have the option of scanning your licence when you sign up. The licence scanner does not take a photo or keep of a copy of your driver licence. It uses text recognition software to collect the following information about you:
This information is stored as text, in exactly the same way as if you had typed it in manually into the sign-up form. Drive does not collect or store any other information from your licence if you use the driver licence scanner.
If you don’t want to use the driver licence scanner, you can still choose to enter in this information manually by typing it into the sign-up form.
When you use the Drive Go mobile app we will ask you to allow us to track your in-car location, speed and distance travelled using GPS sensors in your mobile device. This is so that you can track your driving experience and we can provide you with helpful feedback and insights. We will only use the information collected to improve your experience and for evaluation purposes. Unless required by law we won’t share this information with any other person, and in particular, your speed data will not be shared with any enforcement agency or be used for enforcement purposes.
When you use the Drive website we analyse non-identifiable web traffic data and in particular, we may collect your IP address so that we can understand the number of unique and/or repeat visits to Drive, the type of device and browser you are using to access Drive, and how you use the site. We use Google Analytics’ DoubleClick Cookie and demographic and interests reporting features to do this. You can opt out of these Google Analytics features through ‘Google Ad settings’ or by downloading the ‘Google Analytics Opt-out Browser Add-on’.
Google Analytics – types of cookies used
Google Ad settings
Google Analytics Opt-out Browser Add-on
We may also collect and use anonymised information about your device, systems and application software to provide app upgrades, product support, statistical analysis, research and other services related to the app, including any of its features or tools.
We take your privacy seriously and will store the information we collect about you securely. You can also help keep your information safe by not disclosing your password to anyone.
We use Okta, a cloud-based identity management service based in San Francisco to manage access to some Waka Kotahi services, including Drive. Okta provides a secure single sign-on service that allows users to log in to Waka Kotahi systems and apps connected to Okta with a single ID and password. When you sign-up to use Drive the email address you provide and the password you create will be stored in Okta. You will register with your email address and you will not be able to change or update this. We recommend therefore, that you use an email address that is unique to you and is not used by anyone else. You will be able to reset your password if you have forgotten it or wish to change it for security reasons, without needing to contact the Drive administration team.
Other information you provide through Drive will be encrypted and stored within the Drive database for a maximum of five years from the date your account was last active.
You may request deletion of your account at any time in your account settings. If you choose to delete your account, your information will be deleted from our system. However, please be aware that your email address and password, while deleted from Drive, will be retained within Okta so that you can continue to use this with other Waka Kotahi services connected to Okta if need be. If you wish to delete your email address and password from Okta you may do so by contacting Waka Kotahi.
Waka Kotahi contact information
Uninstalling the Drive Go mobile app from your device will not delete or deactivate your Drive account. You will need to delete or deactivate your account through account settings within the app before you uninstall it.
Deleting your account means that the following information about you will be immediately deleted from the Drive database (if held):
Anonymised information from deleted accounts will be retained for five years, after which it will be securely deleted.
To evaluate and improve the Drive programme, Waka Kotahi and ACC conduct an ongoing evaluation of Drive to monitor the following:
As part of this evaluation, each month Waka Kotahi and ACC match data from people who signed up to Drive with the following data sources:
The information about Drive users we match to these data sources includes:
This information may only be used for evaluation purposes and must be kept confidential by the people and organisations (Waka Kotahi and ACC) conducting the evaluation. Any information collected about you as part of this evaluation will not affect any current or future ACC claims or any current or future driver licence applications and it will not be used for enforcement purposes. No individual will be identified in any reports, summaries or other documents that are produced as a result of the evaluation, whether they are published or not.
We will collect information from you for the following purposes:
We may disclose the information we collect about you to the following people for the following purposes:
Otherwise, we generally do not share your information with others unless this is necessary for one of the purposes for which you gave us the information. Occasionally, we may be required by law to disclose your information – for instance, to investigate a criminal offence, or there may be safety reasons for disclosing it.
Sometimes we may ask you if we can collect more information or use your information in another way.
If you are a registered account holder, we may sometimes need to send you messages directly related to your Drive account, for example, a reminder if you have not logged into your account in a while. By using Drive, you agree to us sending you messages of this type.
We may also ask you if you want to receive other messages from us, such as newsletters. We will only send you messages that are not directly related to your Drive account if you agree to this. If you have agreed to us sending you this type of message, you can unsubscribe at any time by clicking the ‘unsubscribe’ link in any message, by updating the settings on your user dashboard, or by contacting us: email@example.com