“Drive” when used in this privacy statement and the Terms of Use means the Drive website (drive.govt.nz), the Drive Go app and the Drive Community resources.
This privacy statement explains how NZ Transport Agency Waka Kotahi (NZTA) and Accident Compensation Corporation (ACC) (we, us) collect, store, use and share your personal information.
For you to get the most out of Drive, we will collect some personal information from you. We think it is important for you to know when we will collect personal information from you, what we will collect, why we collect it, how we will store it, and how we will use that information. Most importantly, we want you to know that we will protect your personal information, and we will only collect, use and store it in accordance with the Privacy Act 2020.
This privacy statement applies to Drive and it forms part of our Terms of Use.
We may change or update this privacy statement from time to time. If we do, we will post the updated statement on Drive and change the date at the top of the statement. If we are significantly changing the statement, we will display a notice on the Drive website.
We do not collect personal information about you on Drive unless you choose to give it to us.
The amount and type of information we will collect from you depends on:
This depends on how you register your account, but personal information we may collect from you includes:
You may register for an account through the Drive website (drive.govt.nz) or through the Drive Go app.
You may register for an account using your email address.
Or you may register for an account using your Facebook, Google or Apple account. This is called social login. When you use social login, you are authorising the social network to send us your name and email address. We do not collect any other information from your social media account, nor will we share any information about you with the social network.
If you create your Drive account using your Apple ID, Apple gives you the option to hide your personal email address from us. If you choose this option, Apple will share a uniquely generated address with us instead of sharing your personal email address. This is called a private relay email address. To view the private relay email address associated with your Drive account, go to your Apple device’s account settings.
When you order Drive Community resources, personal information we may collect from you includes:
We may collect the following information about your use of the Drive website:
We use Google Analytics Double Click Cookie and demographic interests reporting features, to analyse the web traffic data for us in accordance with Google’s privacy policy.
How Google uses information from sites or apps that use its services
We also use online tools Campaign Manager and Search Ads 360 by Google to understand whether you complete certain activities on the website, the content with which you have interacted and to display relevant content to you.
Campaign Manager uses Google Floodlight tags to recognise users by a cookie ID or device ID which becomes a user ID. User IDs are associated with browsers, not people. If you use multiple devices such as a phone, a tablet and two different browsers on a laptop, each device or browser is identified separately. Similarly, if people share a computer or device, a single user ID might represent multiple people. We make no effort to associate this information with your identity except in rare situations where we need to respond to a security or safety issue.
Cookies are small text files that are stored in your browser by websites you visit to save certain information. The next time you visit the website on the same device, the information saved in the cookies will subsequently be accessed on your device so that the website can recognise that you have already accessed and visited it with the browser you use on that device. We use this information to design and display the website in an optimum way in line with your preferences.
Most browsers allow you to adjust the settings to tell you when you are offered a cookie so you can decide to accept it or not. You may disable or block all cookies but that may cause some features of our website to not work correctly.
Our web analytics respect and ‘do not track’ setting you might have set on your browser, but you can opt out of these Google Analytics features through ‘Google Ad settings’ or by downloading the ‘Google Analytics Opt-out Browser Add-on’.
Google Analytics – types of cookies used
Google Analytics Opt-out Browser Add-on
When you use the Drive Go app we analyse anonymous aggregated information about your use of the app (including visits to screens within the app) and your IP address. In particular we may collect information about which app screens and features you use so that we can analyse, evaluate and improve the app. We use Google Analytics for Firebase to do this. We do not use cookies with the app.
We may also collect and use anonymised information about your device, systems and application software to provide app upgrades, product support, statistical analysis, research and other services related to the app, including any of its features or tools.
We collect information about what stage of your learning you are at and your progress towards ranks and achievements within both the Drive website and Drive Go app. This is so that we can provide you with content and communications that are directly relevant to you and that will assist you on your Drive journey.
When you use the Drive Go app, we will ask you to allow us to track your in-car location, speed and distance travelled using GPS sensors in your mobile device. This is so that you can track your driving experience and we can provide you with helpful feedback and insights. We will only use the information collected to improve your experience and for evaluation purposes. Unless required by law, we will not share this information with any other person, and in particular, your speed data will not be shared with any enforcement agency or be used for enforcement purposes.
We take your privacy seriously and will store the information we collect about you securely.
We use Okta, a cloud-based identity management service based in San Francisco to manage access to some New Zealand Transport Agency services, including Drive. Okta provides a secure single sign-on service that allows users to log in to New Zealand Transport Agency systems and apps connected to Okta with a single ID and password. When you sign-up to use Drive the email address you provide and the password you create will be stored in Okta. You will register with your email address and you will not be able to change or update this. We recommend therefore, that you use an email address that is unique to you and is not used by anyone else. You will be able to reset your password if you have forgotten it or wish to change it for security reasons, without needing to contact us.
Other information you provide through Drive will be encrypted and stored within the Drive database for a maximum of ten years from the date your account was last active.
You may delete your account at any time in your account settings. If you choose to delete your account, your personal information will be deleted from our system.
Uninstalling the Drive Go app from your device will not delete or deactivate your Drive account. You will need to delete or deactivate your account through account settings within the app before you uninstall it.
Deleting your account means that the following information about you will be immediately deleted from the Drive database (if held):
Anonymised information from deleted accounts will be retained for ten years, after which it will be securely deleted.
We may collect information from you for the following purposes:
To evaluate and improve Drive, we monitor the following:
As part of this evaluation, each month ACC match data from people who signed up to Drive with the ACC motor claims register. The information about Drive users we match to this source is:
This information may only be used for evaluation purposes and must be kept confidential by the people and organisations conducting the evaluation. Any information collected about you as part of this evaluation will not affect any current or future ACC claims or any current or future driver licence applications and it will not be used for enforcement purposes. No individual will be identified in any reports, summaries or other documents that are produced as a result of the evaluation, whether they are published or not.
We may disclose the information we collect about you to the following people for the following purposes:
Otherwise, we generally do not share your information with others unless this is necessary for one of the purposes for which you gave us the information. Occasionally, we may be required by law to disclose your information – for instance, to investigate a criminal offence, or there may be safety reasons for disclosing it.
Sometimes we may ask you if we can collect more information or use your information in another way.
If you are a registered account holder, we may sometimes need to send you messages directly related to your Drive account, for example, a reminder if you have not logged into your account in a while, or to invite you to participate in user research.
We may also ask you if you want to receive other messages from us, such as newsletters. We will only send you messages that are not directly related to your Drive account if you agree to this. If you have agreed to us sending you this type of message, you can unsubscribe at any time by clicking the ‘unsubscribe’ link in any message, by updating the settings on your user dashboard, or by contacting us: drive@nzta.govt.nz