Privacy Statement

DRIVE
Privacy Policy

(last updated 17 May 2019)

Overview

'DRIVE' when used in this privacy policy and the Terms of Use means this website drive.govt.nz and the Drive Go mobile app. For you to get the most out of this website, drive.govt.nz (DRIVE), we (the NZ Transport Agency (NZTA) and the Accident Compensation Corporation (ACC) need to collect some information from you. We think it is important for you to know when we will collect information from you, what we will collect and why we collect it, how we will store it, and how we will use that information.  Most importantly, we want you to know that we will protect your information, and we will only collect, use and store it in accordance with the Privacy Act 1993.

This Privacy Policy applies to DRIVE and it forms part of DRIVE's Terms of Use.  Your use of DRIVE means that you accept and agree to this Privacy Policy and any revisions or updates.

We may change or update this Privacy Policy from time to time. If we do, we will post the updated Policy on DRIVE and change the date at the top of the Policy. If we are significantly changing the Policy, we will display a notice on our home page, and will, if practicable, give all registered account holders reasonable warning via email.

 

How we collect information and what we collect

We do not collect personal information about you on this site or within the mobile app unless you choose to give it to us.

The amount and type of information we will collect from you depends on the type of DRIVE user you are (for example, you may or may not have a registered account with us), what services you would like to access and how e.g. whether you access DRIVE through the website or mobile app.

The table below sets out the kind of information we may collect and when we will collect it:

Information collected from you

When we will collect it

Where we collect it

Name

When you register an account

Website and mobile app

Preferred name

When you register an account

Mobile app

Email address

When you register an account

Website and mobile app

Date of birth

When you register an account

Website and mobile app

Gender

If you choose to provide this, when you register an account

Mobile app

Phone number

If you choose to provide this, when you register an account

Website

Address

If you choose to provide this, when you register an account

Website

Drivers Licence stage (e.g. Learners, Restricted, Full)

When you register an account, if you have a current New Zealand driver licence

Website and mobile app

Drivers Licence number

When you register an account, if you have a current New Zealand driver licence

Website and mobile app

Drivers Licence version number

When you register an account, if you have a current New Zealand driver licence and you choose to provide this

Mobile app

Drivers Licence issue date

When you register an account, if you have a current New Zealand driver licence

Mobile app

Driving tracking information

During a driving session when you are logged into Drive and opt to save the tracking data from that drive

Mobile app

Other information provided in answers to questions

You may voluntarily include personal information about yourself in answers to questions we ask you while you are using the website or Drive Go app

Website and mobile app

 

When you register for an account, you will be able to click the "why" button alongside each information field in your account settings to see why we are asking for certain information, and decide whether or not to provide us with that information.  

You can see what information we hold about you on your user dashboard, and you can correct that information at any time.  We request that you keep this information up to date.  If you have any trouble accessing or correcting this information, please contact us; driveadmin@nzta.govt.nz or 0800 772 284.

 

Driver tracking information

When you use the DRIVE mobile app we will ask you to allow us to track your in-car location, speed and distance travelled using GPS sensors in your mobile device. This is so that you can track your driving experience and we can provide you with helpful feedback and insights. We will only use the information collected to improve your experience and for evaluation purposes.  Unless required by law we won’t share this information with any other person, and in particular, your speed data will not be shared with any enforcement agency or be used for enforcement purposes.

 

Analytics Tools

When you use the DRIVE website we analyse non-identifiable web traffic data and in particular, we may collect your IP address so that we can understand the number of unique and/or repeat visits to DRIVE, the type of device and browser you are using to access DRIVE, and how you use the site.  We use Google Analytics' DoubleClick Cookie and demographic and interests reporting features to do this. You can opt out of these Google Analytics features through Google Ad settings or by downloading the Google Analytics Opt-out Browser Add-on.

When you use the DRIVE mobile app we analyse anonymous and aggregated information about your use of the mobile app (including visits to screens within the app) and your IP address.  In particular we may collect information about which app screens and features you use so that we can analyse, evaluate and improve the mobile app. We use Google Analytics for Firebase to do this.  We do not use cookies within the mobile app. 

We may also collect and use anonymised information about your device, systems and application software to provide app upgrades, product support, statistical analysis, research and other services related to the app, including any of its features or tools.  

 

How we store your information

We take your privacy seriously, and will store the information we collect about you securely. You can also help keep your information safe by not disclosing your password to anyone. 

We use Okta, a cloud-based identity management service based in San Francisco to manage access to some Transport Agency services, including DRIVE. Okta provides a secure single sign-on service that allows users to log in to Transport Agency systems and apps connected to Okta with a single ID and password.  When you sign-up to use DRIVE the email address you provide and the password you create will be stored in Okta.  You will register with your email address and you will not be able to change or update this. We recommend therefore, that you use an email address that is unique to you and is not used by anyone else. You will be able to reset your password if you have forgotten it or wish to change it for security reasons, without needing to contact the DRIVE administration team. 

Other information you provide through DRIVE will be encrypted and stored within the DRIVE database for a maximum of five years.  You may request deletion of your account at any time in your account settings. If you choose to delete your account, your information will be deleted from our system. However, please be aware that your email address and password, while deleted from DRIVE, will be retained within Okta so that you can continue to use this with other Transport Agency services connected to Okta if need be. If you wish to delete your email address and password from Okta you may do so by contacting NZTA.

Uninstalling the DRIVE mobile app from your device will not delete or deactivate your DRIVE account. You will need to delete or deactivate your account through account settings within the app before you uninstall it.

 

Why we collect your information and how we may use and disclose it

We will collect information from you for the following purposes:

 

We may disclose the information we collect about you to the following people for the following purposes:

Otherwise, we generally do not share your information with others unless this is necessary for one of the purposes for which you gave us the information. Occasionally, we may be required by law to disclose your information – for instance, to investigate a criminal offence, or there may be safety reasons for disclosing it.

Sometimes we may ask you if we can collect more information or use your information in another way.

 

When we send you messages

If you are a registered account holder, we may sometimes need to send you messages directly related to your DRIVE account, for example, a reminder if you have not logged into your account in a while. By using DRIVE, you agree to us sending you messages of this type.

We may also ask you if you want to receive other messages from us, such as newsletters. We will only send you messages that are not directly related to your DRIVE account if you agree to this. If you have agreed to us sending you this type of message, you can unsubscribe at any time by clicking the 'unsubscribe' link in any message, by updating the settings on your user dashboard, or by contacting us; driveadmin@nzta.govt.nz.

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